Goognu AI Labs Private Limited ("Goognu AI Labs," "BigBell.ai," "we," "us," or "our") operates the BigBell.ai monitoring platform and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, store, process, and protect information when you access or use https://bigbell.ai and the BigBell.ai Services.
By using the Services, you acknowledge the practices described in this Privacy Policy.
BigBell.ai is a monitoring and alerting platform designed to help customers monitor websites, URLs, servers, and infrastructure environments.
The Services may include:
Depending on how you use BigBell.ai, we may collect the following categories of information.
When you create or manage an account, we may collect:
BigBell.ai allows customers to configure email addresses to receive monitoring alerts.
Before an email address is used to send alert notifications, we may require the email address to be verified using a verification code or similar verification mechanism.
Customers and authorized users can manage alert recipients through the BigBell.ai console. An alert recipient may be removed or unsubscribed from alert notifications through the available controls in the Services.
We retain email addresses used for alerting for the purpose of operating, managing, and delivering monitoring notifications.
When a customer configures a URL for monitoring, BigBell.ai may collect and process monitoring information associated with that URL, including:
URL monitoring is intended to assess the availability and response behavior of the configured endpoint. BigBell.ai does not intentionally collect the contents of a customer's application through URL monitoring as part of the standard monitoring service.
Customers may optionally choose to deploy the BigBell.ai monitoring agent within their own server or infrastructure environment.
The agent is deployed only with the customer's authorization and may collect configured system-level metrics, which may include:
The agent is designed to collect monitoring metrics necessary to provide the Services and transmit such metrics to BigBell.ai through encrypted communication channels.
Customers are responsible for ensuring that they have the appropriate authorization to install and operate the monitoring agent on their systems.
We may store monitoring results, events, alerts, status information, timestamps, and related operational information to provide dashboards, reporting, troubleshooting, and alerting functionality.
Customers may request deletion of applicable alert history or other eligible customer data by contacting us at legal@bigbell.ai.
Certain information may be retained where necessary for legitimate business purposes, legal obligations, security, fraud prevention, dispute resolution, or backup and disaster recovery processes.
BigBell.ai may provide AI-powered ChatOps and related features.
These capabilities may process information submitted by users or information available within the customer's BigBell.ai environment in order to provide the requested functionality.
BigBell.ai may use internally managed or proprietary AI technologies to provide these capabilities. The specific underlying technologies, models, or implementation details may change over time.
We do not sell customer data or use customer monitoring data for advertising purposes.
Unless otherwise agreed with the customer, customer data is not intentionally used to train general-purpose AI models operated for unrelated third parties.
We may use information to:
For purposes of this Privacy Policy, "Customer Data" generally means information and monitoring data submitted to or generated through the Services on behalf of a customer.
Customers remain responsible for determining what information they provide to BigBell.ai and for ensuring that their use of the Services complies with applicable laws and their own privacy obligations.
Where BigBell.ai processes Customer Data on behalf of an organization or business customer, the customer may be the data controller or data fiduciary, as applicable under relevant law, and BigBell.ai may act as a data processor or data intermediary, as applicable.
The parties' respective responsibilities may also be governed by a separate agreement or Data Processing Agreement where applicable.
BigBell.ai uses logical tenant-level separation to help keep customer environments and monitoring data segregated.
Customer data is processed and stored for the purpose of providing the Services and is not intentionally made available to other customers.
Access to customer data is restricted based on applicable access controls and authorized operational requirements.
We take reasonable and appropriate technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the relevant Service and configuration, these measures may include:
No method of transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information.
We do not sell Customer Data or personal information to third parties.
We may disclose information:
Where third-party service providers are used to support the Services, we seek to ensure that their access to information is limited to what is reasonably necessary for the relevant purpose.
We retain information for as long as reasonably necessary to:
The specific retention period may vary depending on the type of data, customer configuration, subscription or service terms, and applicable legal requirements.
Upon account termination or an eligible deletion request, we may delete or anonymize applicable information within a reasonable period, subject to legal obligations, legitimate business requirements, and backup retention cycles.
Depending on applicable law, you may have rights regarding your personal information, which may include:
To exercise applicable rights or submit a privacy-related request, contact:
Email: legal@bigbell.ai
We may need to verify your identity before fulfilling certain requests.
Where BigBell.ai processes information on behalf of an enterprise customer, individuals may need to submit requests directly to the relevant customer or organization, where applicable.
BigBell.ai may use cookies, local storage, session technologies, or similar technologies to:
Where required by applicable law, we will obtain consent for non-essential cookies or similar technologies.
The Services are intended for businesses, organizations, and professional users and are not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us, please contact us at legal@bigbell.ai.
Depending on the location of our infrastructure, service providers, and customers, information may be processed or stored in jurisdictions other than the jurisdiction in which you are located.
Where applicable, we will take reasonable steps to ensure that cross-border transfers and processing are conducted in accordance with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or business practices.
When we make material changes, we may provide notice through the Services or by other appropriate means.
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of personal information, please contact:
Goognu AI Labs Private Limited
Product: BigBell.ai
Website: https://bigbell.ai
Email: legal@bigbell.ai